FAQ
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- 1. What is sleep apnea?
Sleep apnea is a potentially serious sleep disorder in which breathing repeatedly stops and starts. If you snore loudly and feel tired even after a full night's sleep, you might have sleep apnea.
- 2. What is the difference between CPAP, BiPAP and AutoCPAP?
CPAP’s are set at one continuous pressure whereas a BiPAP is set at two different pressures – one when you inhale and another when you exhale. An AutoCPAP is set at a minimum and maximum pressure and it fluctuates as your breathing requires. For example, an AutoCPAP can be set between 4cm - 20cm. 90% of the time your body will only require “X” pressure but this machine will automatically adjust itself to a higher pressure if it detects a higher resistance.
- 3. Why is it important for me to use this machine?
Obstructive sleep apnea is caused by obstructions in your airway while sleeping. These obstructions cause long pauses in breathing sometimes for many seconds throughout the night. This is referred to as apneas. It is important to you use your machine because it is set a pressure indicated by your sleep study that keeps your airway open in order to keep apneas from happening.
- 4. How often can I get new supplies?
Most insurance companies follow the Medicare guidelines for these: disposable filters/nasal cushions/nasal pillows - 2 times per month; face mask, full face cushion and tubing - once every 3 months; headgear, chin strap, water chamber and non-disposable filter - once every 6 months
- 5. How often can I get a new machine?
Typically every 5 years but this is subject to change per your insurance provider. You will be required to have a new face-to-face meeting with your physician who documents “the patient continues to use and benefit from PAP therapy” and a new Rx for PAP.
- 6. My throat is dry, how do I fix it?
Adjust your humidifier settings. If it is dry, try turning your humidifier UP. If you do this and start getting water in your mask or tubing, you can try lowering the physical location of your machine so the water can’t travel up the tubing OR you will need to turn your humidifier settings DOWN. There is no right or wrong setting to your humidifier as it is strictly for comfort. Your water level may vary during different times of year depending on the temperature and humidity in your home.
- 7. How do I clean my supplies?
Soak them in a 10:1 water/vinegar solution or a mild soapy rinse for 20 minutes. Set supplies out to air dry.
- 8. Home Delivery Videos for Mask and Machine Setup
Dreamstation
How to set up DreamStation without humidifier
How to set up DreamStation with humidifier
How to use the DreamStation menu navigation
How to understand feedback on DreamStation
How to install and use a cellular modem with DreamStation
How to install and use a WiFi modem with DreamStation
How to change filters on DreamStation
How to use DreamStation performance check
How to evaluate your mask fit with DreamStation
How to set up oximetry accessories with DreamStation
Options for traveling with DreamStation
Overview of the DreamStation travel kit
How to use the DreamStation bedside organizer
DreamWear
DreamWear 1.5
DreamWisp
DreamWear Full Face
Wisp
Amara View
DreamWear Gel Pillows
Nuance
Nuance Pro
- 9. PAP Disinfection guidance for Philips machines
- 10. View our most enjoyed masks
- 11. Can you make in-home visits?
Typically, it is best for patients come in for set up of their new equipment as you will have access to our entire line of masks and supplies. However, we can make home visits if necessary.
- 12. Why do I need a new Rx every year?
This is to provide annual proof to your insurance provider that your CPAP supplies are medically necessary in order for them to cover them.
- 13. Do I have to pick up supplies or can you ship them?
We do offer shipping for new supply orders however the patient is required to pick up any exchange items. If you need your supplies in a certain period of time, it would be best to pick them up in person to ensure you have them when you need them.
- 14. Where are you located?
We are located at 870 Olive Street Shreveport, LA 71104.
- 15. Which insurance plans do you accept?AARP
Administrative Concepts
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