Frequently Asked Questions
- Sleep Apnea
- 1. What is sleep apnea?
Sleep apnea is a potentially serious sleep disorder in which breathing repeatedly stops and starts. If you snore loudly and feel tired even after a full night's sleep, you might have sleep apnea.
- 2. What is the difference between CPAP, BiPAP and AutoCPAP?
CPAP’s are set at one continuous pressure whereas a BiPAP is set at two different pressures – one when you inhale and another when you exhale. An AutoCPAP is set at a minimum and maximum pressure and it fluctuates as your breathing requires. For example, an AutoCPAP can be set between 4cm - 20cm. 90% of the time your body will only require “X” pressure but this machine will automatically adjust itself to a higher pressure if it detects a higher resistance.
- 3. Why is it important for me to use this machine?
Obstructive sleep apnea is caused by obstructions in your airway while sleeping. These obstructions cause long pauses in breathing sometimes for many seconds throughout the night. This is referred to as apneas. It is important to you use your machine because it is set a pressure indicated by your sleep study that keeps your airway open in order to keep apneas from happening.
- 4. How often can I get new supplies?
Most insurance companies follow the Medicare guidelines for these: disposable filters/nasal cushions/nasal pillows - 2 times per month; face mask, full face cushion and tubing - once every 3 months; headgear, chin strap, water chamber and non-disposable filter - once every 6 months
- 5. How often can I get a new machine?
Typically every 5 years but this is subject to change per your insurance provider. You will be required to have a new face-to-face meeting with your physician who documents “the patient continues to use and benefit from PAP therapy” and a new Rx for PAP.
- 6. My throat is dry, how do I fix it?
Adjust your humidifier settings. If it is dry, try turning your humidifier UP. If you do this and start getting water in your mask or tubing, you can try lowering the physical location of your machine so the water can’t travel up the tubing OR you will need to turn your humidifier settings DOWN. There is no right or wrong setting to your humidifier as it is strictly for comfort. Your water level may vary during different times of year depending on the temperature and humidity in your home.
- 7. How do I clean my supplies?
Soak them in a 10:1 water/vinegar solution or a mild soapy rinse for 20 minutes. Set supplies out to air dry.
- 8. Home Delivery Videos for Mask and Machine Setup
DreamWear Full Face
DreamWear Gel Pillows
- 9. PAP Disinfection guidance for Philips machines
- 10. View our most enjoyed masks
- 11. Can you make in-home visits?
Typically, it is best for patients come in for set up of their new equipment as you will have access to our entire line of masks and supplies. However, we can make home visits if necessary.
- 12. Why do I need a new Rx every year?
This is to provide annual proof to your insurance provider that your CPAP supplies are medically necessary in order for them to cover them.
- 13. Do I have to pick up supplies or can you ship them?
We do offer shipping for new supply orders however the patient is required to pick up any exchange items. If you need your supplies in a certain period of time, it would be best to pick them up in person to ensure you have them when you need them.
- 14. Where are you located?
We are located at 870 Olive Street Shreveport, LA 71104.
- 15. Which insurance plans do you accept?AARP
American Continental Life
American Postal Workers
American Public Life Insurance
American Retirement Life Insurance
Arcadian Community Care
Association & Society Insurance
BlueCross Blue Shield
Christian Brothers Employee Benefit Trust
Continental General Life
Coushatta Tribe of Louisiana
Covenant Administrative Services
EBS of LA
Employee Benefit Services of LA, Inc
Everest Reinsurance Company
Family Life Insurance Company
Foreign Service Benefit Plan
Freedom Life Insurance Company
Gerber Life Insurance Company
Golden Rule Insurance
Health AdvantagHealth Cost Solutions
Health Design Plus
Health Net Life
Health Plus of Louisiana
HM Benefits Administrators
IMA of Louisiana
Insurance Administrators of America
Insurance Trust for Delta Retirees
Interactive Medical Systems
Jefferson National Life
Louisiana Health Access Program
Louisiana Office of Group Benefits
Lifestyle Health Plans
Lincoln Heritage Life
Local 198 Health & WelfareLondon Health Administrators
Loyal American Life Insurance Company
Lumico Medicare Supplment
Medicaid- Aetna Better Health
Medicaid- Amerihealth Caritas
Medicaid- Healthy Blue
Medicaid- Louisiana Healthcare Connections
Medicaid- UnitedHealthcare Medicaid
Mercy St Johns
MHC Employee Benefits
Mutual of Omaha
NALC Health Benefit Plan
National Automatic Sprinkler Industry Welfare Fund
National Elevator Industry
NGS American, Inc.
Office of Group Benefits- Louisiana
Pan American Life Insurance
Pekin Life Insurance
Philadelphia Life Insurance
Pirelli Armstrong Tire Corp
Plumbers & Steamfitters Local 141
Premier BCBS MCR supplemental
Principle Life Insurance
Prosperity Life Insurance
Puritan Life Insurance
QualChoice of Arkansas, Inc.
Royal Neighbors of America
Rural Carrier Benefit Plan
Self Pay patients
Sentinel Security Life Insurance
Sheet Metal Workers Fund
Southern Guaranty Insurance Company
Special Insurance Services, inc
TCC of South Carolina
The Health Plan
Tower Life Insurance Company
TransAmerica Premier Life
United Life Insurance Company
Untied American Team Star
United Commercial Travelers
United Food and Commercial Workers Union Local 15
United States Life Insurance Company
United World Life
Unitedhealth One- Golden Rule
UPREHS Union Pacfici
US Able Life Insurance
Verity health Set
Western Union Life
Western United Life